Support at Home Program

Support at Home

The Australian Government has introduced the Support At Home program which replaces Home Care Packages (HCP) and Short-Term Restorative Care as of 1 November 2025.

We’re here to make life easier, offering personalised support through the Support at Home program.

Here’s how we can help:

Stay Well and Independent: Personal care, nursing services and allied health support tailored to your needs.
Feel Safe at Home: Help with cleaning, home maintenance, modifications and assistive technology to create a secure environment.
Stay Connected to Your Community: Access transport and social support services to maintain your active lifestyle.

We proudly provide Support at Home across greater Melbourne and regional Victoria.

Getting started with a Support at Home package can feel like a big step, but our friendly team of experts are here to guide and support you every step of the way.

Why choose a mecwacare Support at Home package?

With over 60 years of experience in aged care and home care services, mecwacare is dedicated to providing the support you need to live independently at home.

Our Support at Home program is designed to:

Tailor services to your unique preferences and goals.
Offer greater flexibility to suit your changing needs.
Include services like domestic assistance, personal care, transportation and social support.

How to get started

If you are an existing Support at Home package client and have any questions, please phone 03 8573 4777.

If you have a package with another provider and are thinking about transferring to mecwacare, please phone our friendly team on 03 8573 4980 to find out how we can help you.

Do you need an interpreter?
Interpreting services can be arranged by contacting the Translating and Interpreting Service (TIS National) on 131 450.

Find out if you are eligible for a Support at Home package

Please call the federal government’s My Aged Care on 1800 200 422, or visit My Aged Care.

The My Aged Care contact centre will discuss your needs and complete the application while you are on the phone.

If you are having difficulties navigating the My Aged Care system, our friendly team can help you – phone 03 8573 4980.