At mecwacare, we are dedicated to upholding strong governance practices and running our business with integrity and responsibility. This page outlines the governance charters, policies, and codes of conduct that guide us in maintaining high standards of ethical and transparent operations.
The mecwacare Board oversees the organisation’s operations, financial performance, and business strategy, ensuring we deliver quality care to our residents and clients. The Board works to protect stakeholder interests and maintain strong corporate governance across all levels. While the Board delegates day-to-day management to the CEO, it retains responsibility for the overall strategy, governance, and performance of mecwacare.
Our core values—Caring, Accountable, Respectful, and Ethical—guide everything we do. These values shape how our employees, volunteers, executives, and directors perform their roles and help us deliver high-quality, respectful and safe care to our residents and clients.
We live these values through:
mecwacare has a formal Code of Conduct which outlines how we expect our representatives to behave and conduct business in the workplace. All Employees, Contractors, Volunteers, Senior Executives and Directors are expected to comply with the Code of Conduct.
We value feedback from everyone—residents, clients, families and the wider community. It helps us understand what we’re doing well and where we can improve.
You can share your feedback through our online Feedback form. If you have concerns about our services, you can email us at: complaints@mecwacare.org.au.
All feedback will be handled ethically, timely and confidentially.
We encourage a culture where concerns about unethical or illegal behaviour can be raised freely, without fear of retaliation.
If you need to report misconduct, you can contact our Whistleblower Protection Officer via:
Email: whistleblowerprotectionofficer@mecwacare.org.au
Mail: Whistleblower Protection Officer, mecwacare, 1287 Malvern Road, Malvern, Victoria 3144
For external or anonymous reporting, you can reach our third-party provider, Stopline, at:
Website: https://mecwacare.stoplinereport.com/
Phone: 1300 30 45 50 (Free within Australia)
Email: makeareport@stopline.com.au
Mail: PO Box 403, Diamond Creek, Victoria 3089
Stopline ensures confidentiality and protects your anonymity. Reports are shared with our Whistleblower Protection Officer. The mecwacare Board reviews reports every six months and escalates urgent cases as needed.
We are committed to acting ethically and with integrity in all business relationships. This includes taking steps to ensure that there is no slavery, servitude, forced or compulsory human labour, human trafficking, child labour and deceptive recruiting for labour (known as ‘Modern Slavery’) in any part of our business supply chain.
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