mecwacare is committed to ensuring the ongoing health and safety of our precious residents. To date, our facilities have remained coronavirus-free. Your support and cooperation is needed to help us keep it that way.
Please observe and respect our visitor arrangements and safety precautions to help prevent the spread of infection in our residential aged care facilities. This is a shared responsibility and we must all remain extremely vigilant.
To help reduce the risk of infection, mecwacare has implemented a range of robust infection prevention and control measures that go beyond the official guidance to protect our residents.
All in-room visitors will be temperature checked, required to answer the four screening questions related to COVID-19, expected to practise good hand hygiene and adhere to physical distancing rules, at all times. Please respect our staff when they ask you to comply with these safety measures.
A reminder that it is a requirement by law that visitors provide evidence of having an influenza vaccination before they can enter the facility – and that children under 16 are not permitted to visit.
• We continue to support residents with video calls using Skype, Zoom or Facetime and phone calls.
• Window visits, whereby the facility will make sure your loved one is at an external, public-facing window or balcony at an agreed time so you can say hello from outside. Just call reception in your residential home to organise a visit. Grandchildren under 16 may visit using this option.
• In-person visits: enhanced glass room. Remember to book these visits via reception. Times are now aligned with the in-room visits (see below).
Please ensure you remain seated at all times during these visits to limit the risk of exposure. This means no leaning on the glass or passing things over the glass.
Personal Protective Equipment (PPE) i.e. face masks, gowns, gloves is not required as the visit is not within the main body of the facility and/or where residents circulate.
We ask that you only attend an in-room visit, if it is necessary.
• In-room visits: for next of kin/power of attorney (maximum 60 minutes within the building, including screening time at reception) with a maximum of two in-room visits per week. PPE will be required.
• In-room visits: for special needs, including assessed deterioration i.e. a fall, decline in health or behaviour, maximum of 30 minutes per visit per day. All requests for special needs visits are based on a clinical assessment of the resident and their needs. PPE will be required.
• In-room visits: for palliative care, maximum of two hours per visit per day. PPE will be required.
Each site will have a maximum number of visitors per visiting hour and per day.
Monday to Friday, 10am-4pm
Saturday and Sunday, 1pm to 5pm
All visits must be booked in advance through reception, which is available seven days from 9am to 4.30pm.
Allocated staff will support the visits to assist you and your loved one.
Please do not visit:
• If you are unwell, with any illness or symptoms, even if they are mild
• If you have recently returned from overseas travel to any country – self-isolation for 14 days is a mandatory requirement by law
• If you have been in contact with someone who has had a confirmed or suspected case of coronavirus, or who has declared that they have travelled overseas recently.
During your visit:
• Complete the sign-in sheet before you enter the home, which includes the four COVID-19 screening questions
• Undertake a temperature check
• Wash your hands with soap and water or use alcohol-based hand sanitiser before and after your visit
• Adhere to the timeframes for each visit (as per above)
• You may only visit in your loved one’s room or in an outdoor area
• Keep a distance of at least 1.5 metres from your loved one and others in the home
• Respect our staff and comply with the safety measures.
Help prevent the spread of infection
Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance (1.5 metres) from other people.
Simple steps to stop the spread:
• Wash your hands often with soap and water for at least 20 seconds
• Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin.
• Try not to touch your eyes, nose or mouth
• Stay at home if you are unwell
• Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep)
• Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands).
For information about the coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website
If you have any questions or feedback, please do not hesitate to contact the Facility Manager at the relevant site or call mecwacare on 1800 163 292.
You can also email us at firstname.lastname@example.org
Thank you for your support and cooperation.
Do you have a question about the coronavirus? Please email us at email@example.com
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